Our website address is: https://playfordmedicalcentre.com.au
PRIVACY & POLICY
Privacy Policy
Playford Medical Centre is committed to protecting the privacy and confidentiality of our patients and the personal information entrusted to us. We understand that health information is highly sensitive and take reasonable steps to ensure that personal information is collected, used, stored and disclosed appropriately.
This Privacy Policy explains how Playford Medical Centre manages personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information do we collect?
In providing healthcare and related services, we may collect personal information that is reasonably necessary for our practice to provide safe and appropriate care.
Depending on your circumstances, information collected may include:
- Your name, date of birth, address and contact details
- Medicare and healthcare information
- Medical history and relevant health information
- Information about medications, allergies and previous treatments
- Pathology, imaging and specialist reports
- Information about your family or emergency contacts where relevant
- Billing, payment and health insurance information
- Information required for referrals, care coordination and healthcare administration
- Information you provide when contacting us through our website, telephone, email or other communication channels.
Health information is considered sensitive information under Australian privacy law and is subject to additional privacy protections.
2. How do we collect information?
Where practical and appropriate, we generally collect personal information directly from you during consultations, appointments, registration, telephone calls, online forms or other interactions with our practice.
We may also receive information from other healthcare providers involved in your care, such as specialists, hospitals, pathology providers, imaging providers, pharmacies or other members of your treating team.
In some circumstances, information may need to be collected from another person, such as a parent, guardian, carer or authorised representative. Information may also be collected from another source where this is necessary or authorised by law, or where it is not reasonable or practicable to collect the information directly from you.
3. Why do we collect and use your information?
Your information is collected and used primarily to provide healthcare and manage your treatment.
This may include:
- Assessing your health and providing medical treatment
- Maintaining an accurate medical record
- Arranging referrals, investigations and follow-up care
- Communicating with healthcare professionals involved in your care
- Processing Medicare, private health insurance and other payments where applicable
- Managing appointments and practice administration
- Meeting legal, regulatory and professional obligations
- Managing complaints, incidents and quality improvement
- Communicating with you about matters directly related to your healthcare or our services.
We only use or disclose personal information for purposes permitted under applicable privacy laws.
4. Disclosure of your information
We may disclose relevant information to other parties where reasonably necessary for your healthcare, where you have consented, or where disclosure is permitted or required by law.
This may include members of your treating team, specialists, allied health professionals, pathology and imaging providers, hospitals, pharmacies and other healthcare organisations involved in your care.
Information may also be disclosed where required or authorised by Australian law, including circumstances involving legal obligations, public health requirements or serious threats to life, health or safety.
We will take reasonable steps to ensure that information disclosed is relevant to the purpose for which it is being provided.
5. Medical records and information security
Playford Medical Centre takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include appropriate access controls, staff confidentiality obligations, secure information systems, physical security measures and procedures for managing privacy incidents and data breaches.
Our staff and healthcare providers are expected to respect patient confidentiality and handle personal information in accordance with their professional and legal obligations. The OAIC recommends that health practices maintain privacy processes, staff training, information-security measures and a data-breach response process.
6. Website and online information
When you use our website, we may collect information such as information submitted through online forms, appointment enquiries or other website interactions.
Our website may also use cookies or similar technologies to help operate the website, understand website usage and improve the online experience.
You should avoid submitting sensitive medical information through a general website enquiry form unless specifically requested or provided through a secure process. For medical concerns, please contact the practice directly or arrange an appointment.
7. Accessing your personal information
You generally have the right to request access to personal information that we hold about you.
If you believe information in your medical record is inaccurate, incomplete or out of date, you may also request that it be corrected.
Requests for access or correction should be directed to Playford Medical Centre. We may need to verify your identity before providing access to personal information.
There are circumstances in which access or correction may be refused or limited under applicable law. Where this occurs, we will explain the reason where we are permitted to do so.
8. Privacy complaints
If you have concerns about how Playford Medical Centre has collected, used, disclosed or handled your personal information, we encourage you to contact the practice first so that we can investigate and respond to your concern.
We will handle privacy complaints in accordance with our complaint-handling procedures and applicable privacy requirements.
If you are not satisfied with our response, or you wish to make a complaint directly to the privacy regulator, you may contact the Office of the Australian Information Commissioner (OAIC).
Further information about privacy rights and complaints is available from the OAIC.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable laws.
The current version will be made available through our website or from the practice.
Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your information, or have a privacy concern, please contact:
Playford Medical Centre
Unit 1-5/50 Peachey Road
Davoren Park SA 5113
Phone: 08 8101 3321
Website: playfordmedicalcentre.com.au
Last updated: September 2026
This Privacy Policy is intended to explain how Playford Medical Centre manages personal information. It should be reviewed periodically against the practice’s actual information-handling arrangements and current Australian privacy requirements.
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